At Melbourne Taxis, we know that travel plans can change unexpectedly. Our cancellation and refund policy is designed to be simple, fair, and transparent, ensuring a smooth experience for all our customers.
Booking Cancellation
Customers can cancel their booking by contacting us via phone, email, or our online booking system. To avoid charges, cancellations must be made within the time frame mentioned below:
- Cancellations made well in advance are eligible for a full refund.
- Late cancellations may incur a cancellation fee.
- No-show bookings are non-refundable.
Refund Eligibility
Refunds are issued depending on the timing of cancellation and the booking status. Once approved, refunds are processed via the original payment method:
- Eligible refunds are processed within standard banking timelines.
- Transaction or service fees, if applicable, are not refundable.
Cancellation & Refund Overview
| Cancellation Time | Refund Status |
|---|---|
| More than 24 hours before pickup | Full Refund |
| Within 24 hours of pickup | Partial Refund |
| No Show | No Refund |
Service-Related Issues
If a booking is cancelled by us due to unforeseen circumstances, customers will receive a full refund or the option to reschedule at no extra cost.
Policy Updates
Melbourne Taxis reserves the right to update this policy at any time. Any changes will be effective immediately upon posting on our website.