Melbourne Taxis respects your privacy and is committed to protecting it. This Privacy Statement explains how we collect, use, and safeguard your information when you visit melbourne-taxis.com. By using our website, you agree and understand the terms described in this Privacy Statement and consent to the collection and use of information as outlined here.
What Information We Collect
We collect various types of information from our users:
- Personal Information:
- Contact Details: Your name, email, and phone number.
- Payment Information: When booking online, we collect your credit card details and billing address.
- Other Information:
- Location Details: Pickup and drop-off locations, date, and time of service.
- Usage Patterns: Which features of our Services you use and how.
- Cookies & Similar Tools: To improve functionality and analyse service usage.
We collect this information in three ways: directly from our web server logs, from users themselves, and through cookies. This helps us manage the website, monitor usage, and enhance our services.
How We Use Your Information
Your information may be used for the following purposes:
- Providing Services: To manage bookings, offer taxi services, and maintain user accounts.
- Customer Support: Responding to inquiries, solving issues, and offering assistance.
- Personalization: Customising your experience and tailoring services to your preferences.
- Marketing & Promotions: Sending offers, updates, and relevant communications.
- Analytics: Understanding user behavior to improve our services and optimise user experience.
- Legal Compliance: Meeting legal requirements and protecting our rights and interests.
We use Google Ads conversion tracking to understand user journeys on specific pages. DoubleClick remarketing codes may also be used to deliver targeted advertisements. Users can opt-out using the DoubleClick or Network Advertising Initiative opt-out pages.
Disclosure of Your Information
Your information may be shared in the following scenarios:
- Service Providers: Third-party companies that assist in delivering our services, such as payment processors and analytics providers.
- Business Partners: Partners for promotions, offers, or integrated services.
- Legal Requirements: When required by law, court orders, or government authorities.
- Safety & Security: To protect users, services, and our rights.
Keeping Your Info Safe
We take strong measures to protect your information from unauthorised access, disclosure, alteration, or destruction. Personal information is never shared externally except when legally required.
Final Thoughts
This Privacy Policy may be updated periodically to reflect changes in our practices. We update this page whenever significant changes occur. For any questions or concerns regarding your information, please contact us directly.